Dear Insound and Love is All,
I preordered the Love is All LP because you had some huge promotion about a free seven inch single with a unreleased B-side cover of the Faith no more track.
So I preordered.
About a month later I received the album and no single.
I emailed the one email address on the site for customer service: CassieHelp@insound.com. I emailed her in November the day after no single.
A week later she says....we'll send it out....great, no problem. Waited and waited...nothing. I'm not trying to be too annoying about it, so I wait more. It could have been an oversight....fine, no big deal, send the single.
I heard nothing for almost a month and now I get a response today after emailing again to see what the fuck happened:
I’m sorry for any inconvenience, but we did send out a copy of the 7” to you as per our e-mail correspondence below. It would have shipped USPS and should have been delivered in your regular, daily mail. I’m not sure what happened to it in transit, but if it got turned back to us in the mail for some reason I will be happy to have it reshipped. In the meantime, though, I’m terribly afraid that we do not have any copies of the bonus seven inch left in our office.
I think Cassie, that a month later you fucked up. You never sent the single to begin with. I don't even care about the stupid single at this point (obviously....ed)..... I'm not going to threaten never to buy anything from Insound again, or tell you how much I've spent here over the years.
I could post all the back and forth emails, but it's pointless.
I've even linked to your site in older posts and I probably will again. I might even go so far as to order again, but more than all of this you've turned that important corner for me:
You have gone from the dependable indie online mailorder site to just another fucking bullshit Amazon/Ebay online megamart.
You just proved again how right it is to order direct from the artist or label.