Dear Insound and Love is All.....

Dear Insound and Love is All,

I preordered the Love is All LP because you had some huge promotion about a free seven inch single with a unreleased B-side cover of the Faith no more track.

So I preordered.
About a month later I received the album and no single.

I emailed the one email address on the site for customer service: CassieHelp@insound.com. I emailed her in November the day after no single.
A week later she says....we'll send it out....great, no problem. Waited and waited...nothing. I'm not trying to be too annoying about it, so I wait more. It could have been an oversight....fine, no big deal, send the single.
I heard nothing for almost a month and now I get a response today after emailing again to see what the fuck happened:

I’m sorry for any inconvenience, but we did send out a copy of the 7” to you as per our e-mail correspondence below. It would have shipped USPS and should have been delivered in your regular, daily mail. I’m not sure what happened to it in transit, but if it got turned back to us in the mail for some reason I will be happy to have it reshipped. In the meantime, though, I’m terribly afraid that we do not have any copies of the bonus seven inch left in our office.

I think Cassie, that a month later you fucked up. You never sent the single to begin with. I don't even care about the stupid single at this point (obviously....ed)..... I'm not going to threaten never to buy anything from Insound again, or tell you how much I've spent here over the years.
I could post all the back and forth emails, but it's pointless.
I've even linked to your site in older posts and I probably will again. I might even go so far as to order again, but more than all of this you've turned that important corner for me:
You have gone from the dependable indie online mailorder site to just another fucking bullshit Amazon/Ebay online megamart.

Congratulations.

You just proved again how right it is to order direct from the artist or label.

Liars picture disc + dvd

I had to pick 'worst songs' for a year end looserecord.com thing and glancing at my itunes ratings I saw I gave 'Houseclouds' 1 star. That's definitely going on my list.
I read a rolling stone review that 'Houseclouds' was the Liars doing happy mondays. (!!?) Fuck...that sounds like hell to me.
How did this make it onto the album? I can't believe they just thought it was a good idea, that it completely came from them. Did Mute thin they maybe had a dance hit? After Drums... were they looking to have a seemingly solid hit to recoup the packaging costs or something? I want to delete it from the album. It gets stuck in my head and in the worst way.
These tracks have been reviewed at Norman records as aggressive and noisy. Thank god. They are so good at it...maybe that's it, they wanted to mess with everyone's expectations. Genius.
Supposedly this Dvd includes a cover of Nirvana's territorial pissings, which I definitely want to see, still it is a lot for both.
I've been trying to see if I can find out anything about the label and it's upcoming releases...but no luck. I guess they are planning more releases like this.

This is special collaboration with Liars and Heartfast records. New 2 songs on picture disc 7” and rare live footage on DVD. This is all in one package(come with both!). These 2 songs are exclusive. Noise, aggressiveness, and excitement in which you will see a new side of Liars. Rare footage from their world tour is on the DVD Heartfast is new record label which intends to release collectable items like special picture disc 7”s, 12”s and DVDs…. These formats are more attractive than regular CD. Artwork by Flaspar’s Jessie Jackson. The footage on DVD is more lively almost as if you were at the show. Tracks on the 7 include 1. Leopard on my right, 2. Dear. DVD tracks include: 1. Do As The Birds Do, Eat The Remains, 2. Hold Hands And It'll Happen Anyway, 3. A Visit From Drum 4. Territorial Pissings (Nirvana cover)

$18.99 from Insound.